This Privacy Policy explains how YooTalk Technologies Ltd. ("YooTalk", "we", "us") handles personal data when you use the YooTalk mobile app and this website (together, the "Service").
The short version: we collect what we need to run live rooms, streams, videos, chat, gifts and payouts, and to keep people safe. We do not sell your personal data. You can access, correct, download or delete your data, and you can delete your account at any time.
Who we are and how to contact us
The controller of your personal data is YooTalk Technologies Ltd., 100 Example Road, Example City, EX1 2MP, United Kingdom.
- Privacy questions and data requests: privacy@yootalk.live
- General support: support@yootalk.live
If we appoint a representative in the EU/UK or a Data Protection Officer, their details will be listed here.
The data we collect
Data you give us
- Account data: name, username, profile photo, gender, age or date of birth, bio, country and flag, and either your phone number (for one-time-code login) or your Google account email.
- User content: videos, photos, posts, comments, hashtags, live and room audio/video streams, chat messages (text, images and voice notes), and room names, covers, descriptions and announcements.
- Identity verification: documents and information you submit to apply for a verified badge or to cash out earnings.
- Payout details: the payout method and account details you provide to receive creator earnings.
- Communications: messages you send to our support, privacy or safety teams, and reports you file.
Data collected automatically
- Device and technical data: device identifiers, IP address, device model and operating system, app version, app language, push-notification token and crash logs.
- Social and activity data: who you follow and who follows you, likes, watch and search history, rooms joined, gifts sent and received, and your level.
- Transaction data: coin purchases (amount, time, store or payment method; we do not receive your full card number from Google Play or Apple), gifts sent and received, earnings, and withdrawal requests.
Device permissions
The app asks for permission before it accesses your camera (live streaming, video rooms, recording videos, AR effects), microphone (voice rooms, live streams, voice notes), photos/media (uploading photos and videos) and notifications. You can change these in your device settings at any time; some features will not work without them.
Data from third parties
- If you sign in with Google, we receive your Google account email, name and profile photo.
- Payment providers tell us whether a purchase succeeded.
- Our deep-link provider may tell us which link or campaign brought you to the app.
Why we use your data, and our legal bases
| Purpose | Examples | Legal basis (GDPR/UK GDPR) |
|---|---|---|
| Provide the Service | Create your account, run rooms and live streams, deliver messages, show your profile, process gifts | Contract |
| Payments and payouts | Sell coins, credit earnings, process cash-out, prevent chargeback fraud | Contract; legal obligation |
| Safety and moderation | Review reports, scan uploaded videos, detect spam, fraud, self-gifting and abuse, enforce our rules | Legitimate interests; legal obligation |
| Identity verification | Verified badges, cash-out eligibility and age checks | Contract; legal obligation; consent where required |
| Improve the Service | Crash reports, performance, feature usage | Legitimate interests |
| Communications | Service notices, security alerts, replies to support requests; push notifications you allow | Contract; consent (push) |
| Legal compliance | Tax and accounting records, responding to lawful requests, reporting child sexual abuse material | Legal obligation |
Where we rely on legitimate interests, we have balanced them against your rights. You can object at any time (see Your rights).
Advertising: YooTalk does not show third-party advertising and does not use your personal data for advertising. We do not sell your personal data, and we do not share it for cross-context behavioural advertising.
Automated moderation: uploaded videos are scanned automatically for content that breaks our Community Guidelines. Decisions to suspend or ban an account are reviewed by a person, and you can appeal.
Who we share data with
We share personal data only as described here.
- Other users. Your public profile, public posts, videos, comments, room activity, live streams and level are visible to other users. Private rooms are visible only to people with the code. Chat messages are visible to the people in the conversation.
- Service providers (processors) who act on our instructions:
| Category | Provider | Privacy policy |
|---|---|---|
| Authentication, push messaging, crash reporting | Firebase (Google LLC) | firebase.google.com/support/privacy |
| Real-time audio and video | ZEGOCLOUD | zegocloud.com/privacy-policy |
| AR face effects | DeepAR | deepar.ai/privacy |
| Automated content moderation | Sightengine | sightengine.com/privacy |
| Deep links and attribution | Branch Metrics | branch.io/policies/privacy-policy |
| In-app payments | Google Play Billing, Apple In-App Purchase | policies.google.com/privacy, apple.com/legal/privacy |
| Other payments (by region) | Stripe, Razorpay, Flutterwave | stripe.com/privacy, razorpay.com/privacy, flutterwave.com/privacy-policy |
| Hosting and databases | Amazon Web Services (AWS) |
- Authorities. We disclose data where required by law, to respond to valid legal process, or to protect someone's life or safety. We report apparent child sexual abuse material to the relevant authorities (see our Child Safety Standards).
- Business transfers. If YooTalk is involved in a merger, acquisition or sale of assets, personal data may transfer to the new owner, who will be bound by this policy.
International transfers
Our team and providers may process data outside your country, including in countries without the same data-protection laws. Where GDPR or UK GDPR applies, we protect transfers with the European Commission's Standard Contractual Clauses (and the UK Addendum), adequacy decisions, or other lawful safeguards. Contact us for a copy.
How long we keep data
- Account and profile data: while your account is active. When you delete your account, we deactivate it immediately and delete or anonymise it within 30 days.
- User content: until you delete it or your account is deleted. Copies in backups are overwritten on a rolling cycle of up to 90 days.
- Chat messages: until deleted by you or with your account. The other person in a conversation keeps their copy.
- Payment, gift, earnings and withdrawal records: kept for the period required by tax and accounting law (typically 5 to 10 years, depending on the country), even after account deletion.
- Identity-verification documents: for as long as needed to verify you and meet anti-fraud and legal obligations, then deleted.
- Safety records: reports and enforcement records may be kept longer where needed to prevent banned users returning or to comply with legal obligations.
Security
We use encryption in transit (TLS), access controls, logging and least-privilege access to protect your data. No system is perfectly secure; if a breach affects you, we will notify you and the relevant authorities as the law requires.
Your rights
Depending on where you live, you have the right to:
- access the personal data we hold about you and get a copy;
- correct inaccurate data (most of it you can edit in the app);
- delete your data (how to delete your account);
- port your data to another service in a machine-readable format;
- object to processing based on legitimate interests, and to direct marketing;
- restrict processing in certain cases;
- withdraw consent at any time, where we rely on consent;
- complain to your data-protection authority.
Email privacy@yootalk.live from the address or phone number linked to your account. We will verify your identity and reply within one month (45 days in California), and tell you if we need longer.
Children
YooTalk is only for people aged 18 and over. We do not knowingly collect data from anyone younger. If we learn that an account belongs to someone under the minimum age, we delete it. If you think a child is using YooTalk, email safety@yootalk.live.
Region-specific information
European Economic Area and United Kingdom
The legal bases above apply. You can complain to your local supervisory authority, or in the UK to the Information Commissioner's Office (ico.org.uk).
California (CCPA/CPRA)
In the past 12 months we collected the categories of personal information described in The data we collect: identifiers, customer records, commercial information, internet activity, audio and visual information, geolocation at country level, and sensitive personal information (account login, and identity documents for cash-out), for the purposes described above. We do not sell or share personal information as those terms are defined in the CCPA, and we do not use sensitive personal information to infer characteristics about you. You have the right to know, delete, correct and limit, and the right not to be discriminated against for exercising these rights. You can use an authorised agent.
India (Digital Personal Data Protection Act, 2023)
We process your digital personal data for the purposes above based on your consent or legitimate uses permitted by the Act. You may access, correct, update and erase your data, nominate another person to exercise your rights, and raise a grievance with our Grievance Officer at privacy@yootalk.live. If you are not satisfied, you may complain to the Data Protection Board of India.
Other jurisdictions
Wherever you live, you have the privacy rights that your local law gives you. To exercise them, email privacy@yootalk.live.
Changes to this policy
We will post updates here and change the "Last updated" date. If changes are significant, we will notify you in the app before they take effect.
Contact
YooTalk Technologies Ltd., 100 Example Road, Example City, EX1 2MP, United Kingdom. Email: privacy@yootalk.live.
